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Our Terms and Conditions

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At Groomintails we promote responsible an loving dog ownership. In the interest of your dog's health and well being any matting will be removed regardless of the cut agreed. Please see de-matting policy below.

De-matting Policy

We groom humanely at Groomintails and we abide by the Animal Welfare Act 2006.

When a dog is presented to us in a severely matted condition, it is our policy to shave the whole coat using electric clippers with a close blade. To de-matt would cause the animal tremendous stress and discomfort, often leaving a very thinned and damaged coat. Shaving the coat is quicker and more gentle on the dog. Many dogs are traumatised by unnecessary hours of de-matting, putting them off grooming for life. We consider shaving an act of kindness – should you pet be matted, this will be discussed during your consultation.

A severely matted coat can suffer many conditions:

Hotspots & sores
Fungal & bacterial infections
Yeast infection
Moist eczema
Mites & lice
Urine & faecea scalding
Eye and ear infections
Severe itching

Once the coat is removed, the skin can be red due to the lack of air circulation and dirt that has accumulated underneath. Occasionally there are sores or infection, this may need veterinary treatment. Dogs tend to scratch and this may lead to broken skin. If in doubt, please speak to your vet.

I will be more than happy to show you how to look after your dog's coat. Please note: our normal grooming charge does not include de-matting dog's, this may be charged for at an extra cost.

We also ask that all dogs are up to date with flea/worm treatments and their vaccinations. If you wish to change or cancel your appointments please contact us at least 48 hours in advance. Please see our Cancellation policy below.

Cancellation Policy

I am sure you will appreciate that as every appointment is made in to an allocated time, please can you ensure that you arrive and collect promptly.
I also ask that you give us at least 24 hours notice for cancellations. Failure to do so or a no show will result in a charge of £20 being incurred.

Nervous Dog Policy

Dogs all have different characteristics and personalities. We at Groomintails are very aware of this and with this in mind we take each dog on its own merit and will customise their grooming experience to make it as comfortable and enjoyable as we can.
We take into account every aspect of the grooming process from brushing, bathing, drying and clipping.

When a dog is anxious we will take a little longer with so that your dog will be at ease. This will include giving breaks for a run around and a relax before we restart the treatment.
If your dog is nervous we will advise a course of action that make take several visits and can include you popping in for 5 minutes at a time as you pass the salon for no other reason than to allow your pet to have a sniff around, have lots of cuddles and of course some homemade treats!! Once he feels at ease we can then start introducing bits of equipment.
Some dogs take longer than others to get to the final result. We at Groomintails want your dog to have a positive and enjoyable experience. We will do all we can to ensure that this happens and that your best friend leaves us looking and feeling wonderful.

Customers are welcome to view our grooming salon, products and equipment however we do not encourage owners to stay during the grooming treatment as this often leads to the dog misbehaving.

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